Owner FAQs

We’re a full-service, locally owned property management company in Billings, MT. Our focus is on protecting your investment, maximizing your cash flow, and delivering a seamless, results-driven experience for owners and tenants alike.

We combine hands-on service with performance-focused systems. You’ll get local expertise, proactive communication, and accountability from a team that treats your property like it’s our own.

Yes, Premier Property Management is fully licensed and insured in the state of Montana. We maintain compliance with all regulatory requirements to protect your asset and limit your liability.

• Single-family homes
• Multi-family buildings
• Apartment complexes
• Commercial and mixed-use properties

We guarantee that your rental income will be deposited by the 10th of each month, as part of our Prompt Payment Guarantee. Payments are sent via direct deposit, and you’ll be able to track all income, fees, and distributions through your secure Owner Portal.

Our pricing varies depending on property type, size, and level of service required. For details, visit our Pricing Page or schedule a consultation for a custom quote.

We conduct a free market rental analysis based on real-time local data, property condition, and comparable listings to determine the ideal price that balances income and vacancy.

Our tenant screening process includes:

• Credit and background checks
• Income verification
• Rental history
• Public records (evictions, judgments, bankruptcies)

Only qualified applicants are approved.

We coordinate all maintenance through licensed and insured vendors. Emergency issues are handled within hours; routine repairs are completed within 48 business hours. Yes, you may use your own contractor if they meet our licensing and insurance requirements and maintain our quality standards.

We perform inspections and act swiftly if a tenant violates the lease. This includes issuing written notices, coordinating repairs, and beginning eviction proceedings if necessary.

You will receive detailed financial, maintenance, and leasing reports, including monthly statements and year-end summaries, through our secure online owner portal.

We keep it simple. Our management agreement is month-to-month with a 30-day cancellation policy—as part of our Easy-Exit Guarantee.

We handle the transition seamlessly by coordinating with your current management company, collecting necessary documentation, and managing tenant communication during the switch.

We recommend comprehensive landlord insurance, which typically includes liability, property, and rent loss coverage.

We can begin managing your property as soon as the agreement is signed. The transition process is typically fast and efficient.

If eviction is necessary, we handle the entire process, including filing legal paperwork and coordinating with attorneys. Our goal is to resolve issues as quickly as possible to minimize financial loss.

Variables like building size, location, type of building affect our pricing. Please contact us for more information. We place high value on relationships with both our owners and tenants.

We partner with top commercial brokers who are experts in the local market to source leads and place tenants for vacancies.

Yes! Comprehensive monthly reports are prepared using industry-leading property management software. We will prepare both monthly and year-end financial statements and forward them to you by the 25th of the month.

We strive to have effective communication. You will be notified promptly of any issues that arise with your property. We want satisfied and happy clients and will work with you to create your desired communication level.

Participating units receive a Pet Damage Guarantee of up to $3,000 for qualifying pet-related damage.

The guarantee applies per participating unit, not as one shared amount across an entire multifamily property and not per pet.

The goal is to give owners meaningful protection when pet damage exceeds what monthly pet income would realistically cover.

The resident remains fully responsible for damage caused by their pet.

The challenge is not assigning responsibility—it is actually collecting the money.

If pet damage exceeds the security deposit, there is a strong possibility the remaining balance will not be fully recovered. Even when additional funds are eventually collected after move-out, recovery can take time and may only cover a portion of what is owed.

The Pet Damage Guarantee gives you another layer of financial protection when resident responsibility alone is not enough.

Premier manages the process for you.

We will:

• Compare move-in and move-out documentation
• Photograph and document the damage
• Determine whether the approved pet caused the damage
• Charge the resident
• Apply the security deposit as permitted
• Obtain appropriate repair documentation
• Review the remaining qualifying amount under the Pet Damage Guarantee

The resident remains responsible first. The Pet Damage Guarantee is there to provide additional protection when qualifying damage remains.

This means you are not left trying to determine what happened, coordinate repairs, pursue the resident, and figure out a claim on your own.

The Pet Damage Guarantee is designed to protect against qualifying damage caused by an approved pet. It does not replace routine ownership or turnover expenses.

Examples of items not covered include:

• Ordinary wear and tear
• Pre-existing or undocumented damage
• Damage that occurred before Premier began managing the tenancy
• Damage caused by an unauthorized animal
• Damage caused by an assistance animal
• Routine cleaning or turnover expenses
• Owner upgrades or improvements
• Lost rent or vacancy
• Personal property or liability claims
• Repairs completed without Premier authorization
• Amounts above the $3,000 guarantee limit

Additional eligibility requirements apply under the management agreement and program terms.

No.

Assistance animals, including qualifying emotional support and service animals, are not considered pets and are handled separately under applicable fair-housing requirements.

They are not enrolled in the Premier Pet Protection Program and are not covered by the Pet Damage Guarantee.

Residents may still be responsible for damage caused by an assistance animal as permitted by law.

No.

The Pet Damage Guarantee is a benefit of the Premier Pet Protection Program and is provided under the terms of Premier’s management agreement. It is not an insurance policy.

Because our job is bigger than collecting rent and coordinating repairs.

We are continually looking for ways to reduce risk, improve leasing performance, and better protect the properties entrusted to us.

The Premier Pet Protection Program allows us to consider more qualified renters while giving owners stronger safeguards, better documentation, and more support when pet-related damage occurs.